Seeing an unexpected charge on your account can be stressful, especially if you were expecting a 7-day free trial before committing. We want to be completely transparent about our billing process and help clear up any confusion right away.
If you were charged immediately upon subscribing, it is almost always due to one of two reasons related to how app store billing systems process trial eligibility. Here is a quick self-troubleshooting guide to help you understand what might have happened.
Case 1: You Chose a Plan Without a Trial Attached
Habitify offers a few different subscription tiers (such as Monthly, Annual, and Lifetime) to give users flexibility. However, the 7-day free trial is exclusively available for the Annual Pro plan.
If you selected a Monthly or Lifetime subscription during the checkout process, the payment system (Apple, Google Play, or Stripe) will process your payment immediately, as those specific plans do not include an introductory trial period.
Case 2: You Are a Returning Subscriber
Free trials are introductory offers designed specifically for first-time subscribers. App stores rigidly enforce this rule by linking your trial eligibility directly to your Apple ID or Google Account.
If you have ever activated a Habitify free trial in the past, or if you previously paid for Premium and are now re-subscribing, you are no longer considered a "new" subscriber. Because the system recognizes your account history, it will automatically skip the trial phase and charge you for the subscription right away.
I don't fit into either of these categories. What do I do?
If this is your very first time subscribing, you are absolutely sure you selected the Annual plan, and you still got charged instantly, there might have been a glitch with the app store's billing system.
We want to make sure you are taken care of! Please reach out to us so we can investigate your account status and help you resolve the issue. You can contact our support team through the following channels:
In-App: Navigate to Settings > Chat with Support Team
Email: Send us a message directly at contact@habitify.me (Note: If you provide a screenshot of your purchase receipt showing the date and the plan selected, it will help us solve your issue much faster!)