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Cancel a subscription

To quit your subscription, based on the platform you start your subscription, there's a specific guide. Here you can find the steps.

Habitify avatar
Written by Habitify
Updated over 4 months ago

Cancel a Subscription paid via the Website App

Please provide us with one of the following information:

  • The email that you entered when processing the payment. Normally, Paddle will send the payment invoice to this email when you complete a payment.

  • The order ID (a.k.a. The receipt #) is mentioned in the invoice sent to you by Paddle.

Send one of these information to our email contact@habitify.me. We will cancel your subscription for you within 24 hours.

Cancel a Subscription paid in the Phone App

If you started your subscription via the Play Store (for Android users) or the App Store (for iOS and macOS users), please follow the guide to stop the subscription to an app on the App Store or Play Store.

For iOS and macOS users

  1. Open the Settings app.

  2. Tap your name.

  3. Tap Subscriptions.

  4. Tap the subscription.

  5. Tap Cancel Subscription.

You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

For Android users

  1. On your Android device, go to subscriptions in Google Play.

  2. Select the subscription you want to cancel.

  3. Tap Cancel subscription.

  4. Follow the instructions.

Charge after cancellation?

If you still get charged, it is more accurate that you still have an active subscription to Habitify Premium. Please note that:

  • Deleting your account is not equivalent to canceling your subscription, no matter which platform you start your Premium membership on. You need to take a separate action to cancel your subscription.

  • Upgrading to Lifetime is not equivalent to automatically canceling a monthly or annual subscription. You must cancel your renewal plan before purchasing the Lifetime one to ensure you won't be double charged.

  • Every cancellation should be confirmed by an email from the service provider. So if you don't get one, don't hesitate to contact us for further support.

For further requests on refund, you can read here: Request a refund

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If you have any questions in addition, please feel free to share with us in the box chat of the app or at our email contact@habitify.me.

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