Skip to main content
All CollectionsIntegrationsShortcuts integration
The shortcuts cannot communicate with app: Troubleshooting
The shortcuts cannot communicate with app: Troubleshooting

When shortcuts fail to communicate with an app, it can disrupt your workflow. Follow these troubleshooting steps can help resolve the issue.

Habitify avatar
Written by Habitify
Updated over 3 months ago

Check App Permissions

The first step in troubleshooting is to ensure that the app in question has the necessary permissions to work with shortcuts.

  • Go to your device’s settings and locate the app.

  • Check permissions, particularly for things like notifications, background app refresh, and any specific permissions the app might need (e.g., location, contacts, etc.).

  • Ensure that the app is allowed to communicate with other apps or services, which is crucial for shortcut functionality.

Update the App and Shortcuts

Outdated versions of apps or the Shortcuts app itself can sometimes cause communication issues.

  • Open your app store and check for updates for both the app and the Shortcuts app.

  • Update both if new versions are available.

  • Restart your device after updating to ensure all changes are properly applied.

Check Internet Connection

Some shortcuts rely on an internet connection to communicate with apps, especially if they pull in data or perform actions online.

  • Make sure your device is connected to the internet, either via Wi-Fi or cellular data.

  • Test the connection by opening a web page or using another app that requires internet access.

  • If your connection is unstable, try resetting your network settings or reconnecting to your Wi-Fi network.

Recreate the Shortcut

If the shortcut is still not working, there might be an issue with the way it was set up.

  • Open the Shortcuts app and find the problematic shortcut.

  • Delete the shortcut and recreate it from scratch, ensuring that all steps are correctly configured.

  • Test the shortcut after recreating it to see if the issue is resolved.


Was this helpful?

Help us to improve the articles and give you better assistance by leave a rating.

If you have any questions in addition, please feel free to share with us in the box chat of the app.

Did this answer your question?