Users can have different levels of permissions to control what features they can access in HandsHQ, which are explained in this article. You can also limit user access to specific sections on accounts with multiple divisions. User permissions differ between our RAMS product and our Training Register product.

In most cases, users can be added under Settings > Users in the primary division. We have a detailed article on adding users here.

HandsHQ user permissions depend on what product(s) you use.

Please refer to the specific sections below for detailed definitions of what each permission level includes.

Our RAMS plans include Basic, Advanced, Pro and Enterprise plans. Some customers also use Training Register alongside our RAMS platform, whose user permissions are explained below.

If you cannot see some of the options listed below, the related features are not enabled on your account.

Project editors can view, create and edit all projects in HandsHQ in the division(s) they have access.

This is the minimum default permission set for all users on a HandsHQ RAMS account.

Project approvers can be selected to approve projects in their division(s). If you're using the approval feature, you need to select which users should be the approvers on your account.

If your name appears in the list when clicking 'Submit for approval', you are an approver.

Content editors can access and manage the Content/ Risk Register tab (the name will depend on what feature you have in your plan). We recommend restricting this feature to users who are trained and competent in managing your risks and have been briefed on how to use this feature.

For multi-division accounts: depending on if your content is shared across divisions, changes might affect specific divisions or your entire account.

You are a content editor if you can see a 'Content' or 'Risk Register' tab in your account.

Suppose you only use our RAMS product without the Training Register. In that case, you still have some basic functionality for managing personnel, which can be added to your projects and sign RAMS digitally.

Please note that personnel access does not allow for managing user logins. Only administrators can manage user logins.

Users with any personnel or role permission will see and access the "Personnel" tab in the top menu.

Whether you use Training Register as a standalone or alongside our RAMS product, the Training Register user permissions allow different levels of viewing and editing personnel data, training requirements, and course/role information.

Users with access to the Training Register will see a "Training" tab in the top menu.

Our new 'Roles & courses editor' permission is a level of access mainly intended for people who control training requirements across the organisation. Roles & courses editors have full access to the course and roles tabs.

Personnel editors can access and edit personnel profiles and their records in the division(s) they have access. They can view, edit and upload training records, but they cannot change default role and course settings.

Personnel viewers have the lowest level of access, which is helpful for people who want oversight over training or want to be able to view records on site, without the need to upload or download anything.

Account administrators and the owner have the highest level of to the account. They can make permanent changes across the system. This permission should only be granted to users who are competent and confident using HandsHQ and all features included in your plan.

Account owners and administrators have the same level of access. The only difference is that account admins cannot remove the account owner.

Division administrators are similar to account admins, but they are restricted to the specific division(s). On multi-division accounts, this means they have access to all the features and users, although limited to their division.

This is useful, for instance, if your account is split by departments, and you want the head of each department to have administrator access within the division they manage.

Note: some features that can be managed by division admins might also affect other divisions. For example, if your content library is shared across divisions, division admins can edit this permanently, which might affect the entire account (depending on your setup).

Although the definitions of user permissions stay the same regardless of your account setup, your view will differ slightly whether you have one division or more in HandsHQ.

When adding users, you will see a side panel allowing you to set the permission level for the user. What levels you see depends on the features on your account.

You need to navigate to the Primary division first to access Settings > Users in a multi-division account.

If your account has multiple divisions, you can grant users division-specific permissions using the access grid:

For example, you can give someone Personnel editor access in one division but not in another.