Within your customer profile, under the Invoices section you will find an activity feed for both payments and or email delivery.
Where to find it
Invoice Email Activity:
Open the Customer Profile
Select the Billing tab
Scroll to the Invoices section below Payments
Locate the Unpaid or Paid invoice and select the expand arrow (on the left)
View the Activity Feed (Email)
Receipt Email Activity:
1. Open the Customer Profile
2. Select the Billing tab
3. Payments section
4. Locate the payment (declined or complete) select the expand arrow (on the right)
5. View the Activity Feed (Email)
Email statuses (how to interpret them)
Processed = Sent
If the status is Processed, the invoice email was sent.
Tip: After sending an invoice email, allow 1–2 minutes for the status to appear. Refresh the page if you don’t see it right away.
Deferred = Not delivered
If the status is Deferred, the email could not be delivered.
Opened = Viewed by customer
If the status is Opened, the customer opened/viewed the invoice email.
Bounced = Not delivered
If the status is Bounced, the email could not be delivered. Please refer to the Email Events report for further details.
Email Events Report
Reporting > Customer Management > Accounts
Scroll down just past the Accounts report to the Email Events report.
Use the filters to find all emails for a specific email address, email type, bounce reason. Search by an Invoice number to see all email history for that invoice.
TIP: If you find an email that is listed as Bounced, apply a filter to the Email Events report for that specific email address. This will provide a full history of the email event events, including the originating email when the email first bounced. The details will be listed within the Bounce Reason.
If an email address shows as Spam, it means the customer (or their email provider) marked emails from Hauler Hero as spam. Hauler Hero can’t prevent a customer’s mail system from doing this.
Here’s what to do:
Have the customer check their Spam/Junk folder
Ask them to search for emails from:
notifications+[your business name]@haulerhero.com
Have the customer mark the sender as safe
They should mark the email as “Not Spam” and/or add the sender to Safe Senders / Contacts (wording depends on their email provider).
If the customer cannot find any of the emails in Spam/Junk:
Get written consent from the customer by email authorizing the change.
You (the Hauler Hero user) should contact Hauler Hero Support and request that the customer’s email address be removed from the Spam list.
Please do not have your customer contact Hauler Hero Support directly—support requests must come from your team.