Activity History
This folder contains customer-facing help articles that explain where to find activity history across Hauler Hero and how to interpret audit details like who made a change, when it happened, and what was updated. Each article follows a consistent, scannable format (Where to find it → What you’ll see → How to interpret entries → Tips/edge cases) and is designed to help admins and support teams quickly troubleshoot customer questions, verify actions, and understand system-vs-user updates.
5 articles
Activity Feed - Accounts creation detailsSometimes you need to confirm who created (or deactivated) a customer account and when it happened—especially for auditing, troubleshooting, or customer questions. Hauler Hero provides two easy places to find…
Activity Feed - Configured ServicesUse Activity History to see who updated a configured service, when they did it, and what was changed (excluding routing).
Activity Feed - Work OrdersUse Work Order Activity History to see what changed, who made the update, and when it happened—all from the Work Order details page.
Activity Feed – Invoice / Receipt Email StatusUse the Invoice / Receipt Email Activity Feed to confirm whether an invoice or receipt email was sent, delivered, and opened by the customer.
Activity Feed - Master SequenceUse the Master Sequence Activity Feed to confirm who made a sequencing change, when they made it, and whether it was a master-level change (affects the route pattern going forward)…