Step 1: Configure Extra Collection Items (Office Setup)
Before drivers can log additional collections, the office must configure the items and fees they can choose from.
These items are configured the same way as Disposal Fees and are created in the Disposal Fees section.
To configure:
Go to Disposal Fees.
Add each extra item a driver may collect (example: Extra Bag, Tire, Bulk Item).
Assign the appropriate fee and units.
Save the new items.
Once configured, these items will appear as selectable options for drivers in the Disposal Ticket workflow.
Tip: This setup determines what drivers can charge for—be sure to include all likely add-on items.
Instead of submitting a disposal ticket from a transfer station, drivers can use the same Disposal Ticket entry screen to log extra collections onsite.
Drivers can:
Select the appropriate additional collection item
Enter the quantity picked up
Submit the ticket as part of completing the work order
All extra fees will:
Automatically attach to the Work Order
Flow through to the invoice as billable charges
Billing Notes (Arrears vs. Advanced Billing)
This process is especially useful for arrears-billed customers, where charges occur after service.
For advanced-billed customers, the base service has already been billed. Extra collections added by the driver create new charges that will appear on the upcoming invoice.
If a work order has already been invoiced:
Any new fee added by the driver will not appear until the office regenerates the invoice.
Regenerating applies the new charge to ensure the customer is billed correctly.