If my customer has autopay enabled, will the invoice indicate so?
Yes - if autopay is enabled on the customers profile
The invoice will indicate that the autopay will process automatically -
NO AUTOPAY:
If your customers Autopay fails 3 times in a row, Autopay will automatically be disabled for payment. Autopay can be enabled manually by the customer in the portal or from the customer's profile on the Hauler's view.
If your customer has an email on file for billing, they will be notified every time their autopay has failed.
Your customer was previously on Autopay and now their Autopay is disabled, however there's no declines and the customer swears they did not disable it.
The likely situation is that your customer has updated the payment method on file from the customer portal and has forgotten to enable Autopay again. The system does not automatically re-enable Autopay when a new payment method is added and stored. The customer should review their stored payment to reenable autopay.
