If you have a customer who has paid by check and the check has been returned due to insufficient funds, there are two options within the system to address this.

We recommend adding a 'Returned Check Fee' or similar to your fees (non sub fee).

Select the revert option for the check payment (this will remove the payment from the invoice marking the invoice as unpaid).

Select to revert back to draft

With the invoice in a draft state, you can select to edit -

Select to add a fee to the invoice. Select the fee from the drop down. If you add a note, make sure to select Show Note to display on the invoice.

You can resend the invoice at this point with the fee included.

Option 2 - Manual Invoice to collect past due amount and fee

For this option you will leave the original paid invoice as is.

Select the option in the customer profile to create a manual invoice.

This will create a blank invoice

Select the option to edit the invoice and you will add two fees