Suspensions are now located on the Account Level. Vacation hold will remain on the location level.
Select the 3 dot more button in the upper right corner of the account (can be accessed on the Account, Services or Billing tabs).
Select Suspend Account
Select the ‘As Of’ date (default will be the date you’re currently on)
Select the Type of suspension (default will be payment, but you can select other and type in a reason for the suspension)
Once suspension is saved, the account will display a large red banner at the top of the page and the reason why the account was suspended.
In your customer list, the date when the suspension started will be displayed
Within the customer profile, if you select the 3 dot more button, you can see the suspension history of an account
When you remove the suspension you will prompted to confirm if you want to remove the Work Orders from the hold (default will be to unhold work orders)
The display on the mobile app is still PURPLE like a vacation hold. We are working on a display update to display the stop on the mobile app as RED to match the website.
** Please note that the suspension still prorates on the invoice. This will be updated in the near future **
Accounts that are Deactivated, can be identified by this icon on the left side (orange line & silhouette). If the account is suspended & deactivated, the account will display in red (suspension) with the orange deactivated icon.
