How do I place an order?
To place your order in the app, follow the steps below:
Navigate to the 'Prescriptions' tab.
To place your order, click 'Create new order'.
Tick the boxes on the right hand side next to the medication required and click 'Continue'.
You can then how you would like to receive your order: collection, local delivery, or through a postal service.
If delivery or postal is not showing as an option, this unfortunately means your pharmacy does not offer this. In this case, please select 'Click & Collect'.
Confirm all your details are correct, then click 'Place order'.
Your order will then be sent to the pharmacy for approval. Once they have updated your order on their system, you will receive a notification that your order is ready for collection/delivery.
Can I edit an existing order?
Unfortunately, once an order has been placed, you are unable to edit it.
If you need to change anything on your order, you will need cancel the order and place it again:
To cancel your order, you will need to go to the 'Orders' tab.
Click on the order you would like to cancel, then click on the three dots in the top right hand corner of the screen.
Then click 'Cancel', and then confirm you would like to cancel your order by clicking 'Yes' on the pop up.
How do I set up a scheduled order?
In the app, you are able to set up your prescription to be ordered on a repeat schedule. All you need to do is approve the order, and in just one click it will be sent to the pharmacy on the date you have scheduled.
This is a great way to manage your prescriptions, and save you manually ordering each month.
To do this, please navigate to the 'Orders' tab, and select 'Set up order schedule'.
Click 'Get Started'.
Select the medications you would like to schedule, and click 'Continue'.
Select the frequency you would like to order - this is currently 28 days, 56 days or 84 days. Click 'Continue'.
You can then how you would like to receive your order: collection, local delivery, or through a postal service.
If delivery or postal is not showing as an option, this unfortunately means your pharmacy does not offer this. In this case, please select 'Click & Collect'.
Check all of the order details are correct, and click 'Confirm'.
You will then receive a message that you order schedule has been confirmed.
If you have medications that are different order cycles, you can set up multiple schedules. If you need to set up an additional schedule, click on the 'Add new' option above your current scheduled order.
Once you have set this up, you will just need to approve your order, rather than place the whole order each time you need to request your medication.
To do this, you can follow the link from the reminder email, or approve your order in the app by going to 'Orders' and clicking 'Approve Next Order'.
Can I edit a scheduled order?
You can edit a scheduled order at any point, all you need to do is navigate to the 'Orders' tab, find the schedule you need to amend, and click 'View details'.
From here, you can edit your order cycle, scheduled order date, and which medications are scheduled.
Click 'Edit' next to the information you would like to edit.
I have enough medication - can I pause my scheduled order?
If you have enough medication and do not need your next order to be sent to the pharmacy, you can pause your scheduled order.
To do this, click 'View details' next to the schedule you would like to pause, then click on the three dots in the top right hand corner.
You then have the option to 'Pause' your schedule, or 'Cancel' it if you would prefer to order your prescription as and when you need it.
You can resume your scheduled order by clicking 'Reactivate'.
Can I manage medication for a family member?
Yes, you can manage medication in the app for dependents. This can include elderly relatives, children, or perhaps someone that is more vulnerable or may struggle to use an app themselves.
To do this, you need to go to 'Profile', click 'Add a dependant, and enter their details. You will then need to confirm that they will use the same nominated pharmacy, and that you have their consent to order on their behalf.
You can then add medications for your dependants by navigating to the 'Prescriptions' tab, clicking your dependants name at the top of the screen and clicking 'Find medicine'. You can then place orders on their behalf.
To remove a dependant, simply go to your 'Profile' select the dependant and then 'Remove profile'.
Can I cancel my order?
You can cancel an order in the app by going to the 'Orders' tab and clicking on the order you would like to cancel.
Click on the three dots in the top right hand corner, click cancel, and then confirm you would like to cancel the order.
If there isn't the option to cancel the order in the app, it will be because the pharmacy have already marked the order as pending. You will need to contact the pharmacy directly to cancel the order.
How do I add and delete medications?
You can add medications by going to 'Prescriptions' tab in the app. If you haven't added any medications yet you will need to add these before placing an order. To do this, click 'Find medicine', search for your medicine and select the form and the strength.
If you have already done this, and you just need to add a medication to your existing list of medications, just 'Add' at the top of the screen where it says '+ New medicine'.
Similarly, you can delete medications by clicking on the medications and selecting 'Delete medicine'.
If you have a schedule set up including this medication, you will need to delete the schedule, before you can delete the medication.
If you have signed up to Healthera account using your NHS log in, you will not be able to do this. Please contact your GP to update your medication list.
I can't place my order.
If you cannot place your order, please reach out to the support team who will be able to help troubleshoot.
Please provide as much information as possible, including screenshots of any error messages if possible.
I need further help!
If you still need help, please contact the support team at support@healthera.co.uk or call them on 01223 422018.
Please note, the support team are unable to update your medications, your orders or your account details on your behalf. However, they will be happy to talk you through how to do this step by step!