How do I change my personal information?
Unfortunately, we're unable to make changes to your personal information.
You can amend your personal information at any point from the app:
Open the app and navigate to the 'Profile' tab
Then, click 'My details'
From here, you can change your email, password, name, sex, contact number etc
Once you have changed the relevant details, click save
From the 'Profile' tab, you can also change your addresses, GP surgery, your exemption status, payment methods and even add dependants.
If you have linked your account with your NHS login, you will not be able to amend this information as it is pulled directly from your GP records. If this needs changing, you will need to do so on your NHS account before it will update on the Healthera app.
How do I reset my password?
If you are trying to log in and are unable to remember your password, you can reset your password by following these steps:
Type in your email address and click 'Forgot password?'
Confirm the email address that you have set up your account with, and click 'Reset password'.
You will then receive an email to that email address with the subject 'Password Reset'.
Follow the instructions from here to reset your password.
You can then return to the app and log in with your new password.
How do I update my delivery address?
Open the app and navigate to the 'Profile' tab
Then, click 'My addresses'
From here, you can change your registered address by clicking on the address in the blue box at the top of the screen, and searching for your address by postcode.
If you would like to add an additional address, you can do so by clicking '+Add address' and searching by postcode.
Select the correct address.
When you place your order, you will need to make sure the correct address is selected for delivery.
If you have a scheduled order set up for delivery and wish to change the address it is being sent to, you will need to delete the schedule, and create a new one with the correct address.
This will only change your delivery address for future orders. If you have an order in progress and would like to change the delivery address, you will need to contact the pharmacy directly to arrange this.
Can I switch pharmacies?
As long as you do not have an order pending, you can switch pharmacies in the app.
To do this, please go to 'Profile' and click 'Switch pharmacy' where your current pharmacy is listed. You can then search for your pharmacy via postcode.
If you are not nominated to a pharmacy in the app, go to 'Profile', scroll to the bottom and click 'Find my pharmacy'.
If you cannot find your pharmacy, it may be that they are not currently using our services. The support team will be able to check if this is the case.
If you have selected the wrong pharmacy and placed an order, you will need to cancel any current orders before switching pharmacies.
Your pharmacy should not change unless you have updated your pharmacy in your Profile. The only time your pharmacy may change, is if your nominated pharmacy are no longer using our services.
Can I turn off emails/notifications?
Yes, you can turn off push notifications by going to your 'Profile' and going to 'Notifications'. You can also switch them off from the Homepage of the app, by clicking 'Push notifications' at the top of the screen.
You can also unsubscribe from emails by clicking on the 'Unsubscribe' option on any of our emails.
I still need help!
If you still need help, please contact the support team at support@healthera.co.uk or call them on 01223 422018.