How do I get in touch with support?
You can contact our friendly support team via email at support@healthera.co.uk. You can also call them directly on 01223 422018.
You can also submit a help request by clicking 'Help & support' in the 'Profile' tab, then selecting the relevant option.
To help us resolve your issue as quickly as possible, please provide as much detail as you can. This may include a description of the problem, steps to reproduce it, any error messages, relevant screenshots, and the email address or account involved.
Please note, the support team operate 08:30-17:30. If you have a query outside of these hours please send us an email, submit a help request or leave us a voicemail, and a member of the team will get back to you.
How can I submit a help request?
If you have submitted a help request via the app, your query may be sent to the pharmacy to contact you directly, as they may be better placed to advise. If your query has been sent to the pharmacy, you will receive an email to confirm.
If you have not had a response from your pharmacy, please let us know and we will happily chase them on your behalf. Alternatively, we would advise contacting the pharmacy directly.
How can I contact my pharmacy?
You can find their contact details listed in the app by going to your 'Profile', clicking your pharmacy and then 'Details'.
You can also message your pharmacy in the app by clicking on the 'Home' icon, and then the speech bubble in the top right hand corner of the screen.
How can I delete my account?
Our priority is that you are able to order your medication in a way that works for you.
If you would like to delete your account, follow the below steps:
Navigate to 'Profile' and click 'Help & support' at the bottom of the page.
Select 'Get help with something else', then 'Account management'.
From the drop down, select 'Delete my account'.
Alternatively, let a member of the team know and we will process this for you.