See below for AEP tips, known issues, and resolved issues.

This is where you’ll find any current issues impacting the platform.

​Oct 15

Some enrollment forms are not loading – you'll just see the header and footer, like this, with the "CMS Appointment of Representative Form" link:

🚨 Our enrollment form vendor Connecture is working urgently on this. If this happened to you earlier in the day, try again and it might be fixed – or use this temporary workaround:

1) Add a new Contact record for the client

2) Don't run an eligibility lookup

3) Then enroll in the plan, it will load

4) Afterward, to keep your records and tracking clean, you can manually add the enrollment to client's original Contact record.

We will send an email when this is resolved – which should be late tonight 10/15 ℹ️

At the start of each plan year, our plan data provider loads small regional carrier plans last. These usually arrive shortly after October 15th. If you don't see a regional carrier in the quoter yet, check back then. See that list of regional carriers.

Until this is fixed, you can complete these in your Humana broker portal

We've gotten reports that some carriers have uploaded Spanish documents (Summary of Benefits PDFs, etc) – we're working with them to fix this.

Since October 8, eligibility lookups do not include a street address. We've made an update to prevent a lack of address from clearing an address you have on the client record. We also updated our Medicaid eligibility lookup so that you won't see errors for not having an address.

10/2 - Priority Health has not yet loaded 2027 Med Supp products

10/1 - At the end of some Aetna eSignature forms, the final disclosure checkbox (this) can't be selected. That's expected: it's optional and Aetna doesn't need it checked. Leave it unchecked and continue. Your client can check it, if they choose.

For plan year 2026 plans, United plans are not showing the premium reduction when Extra Help / LIS is selected. United is aware of this issue and working on it. This is not an issue for plan year 2027 plans – they are displaying LIS premium correctly.

Fixed 10/15: Medicaid lookup was returning an "address required" error. You'll now see an address field appear, where you can enter an address and perform the lookup.

Fixed 10/15: Our data provider Connecture was down, and quotes were not loading – this was fixed

Fixed 10/15 4:00am – Humana errors lasting from midnight through 5:00am ET are resolved. If you saw "Unable to process application..." (this popup) – that error is now fixed – Humana enrollment can be submitted now.

Our site was be down for 30 mins the night of Oct 14th, from 9:30–10:00 ET.

Fixed 10/14: Some Devoted plans were incorrectly showing as suppressed. This is fixed, they're showing as enrollabe now.

Fixed 10/11: All carriers have now loaded their Part B giveback data. If you encounter any cases where you're not finding Part B giveback data, please report it to our support team.

Fixed 10/11: Some carriers, like Humana, have just now loaded in plan documents (Summary of Benefits PDFs, etc).

Fixed: Wellcare and Humana are now showing commissionable vs. non-commissionable statuses correctly.

Fixed: On 10/1 from 5:00am–5:00pm EST, United premiums were not displaying correctly. This is now fixed. You will see corrected premiums now, and any quotes you shared during this time will also reflect corrected premiums

Fixed: Wellabe/Medico plans are now showing again in the MedSup Quoter. Previously, for some cases where guaranteed issue was set to true, they weren't appearing. Now they're appearing in all cases.

In Ohio, some covered drugs were showing as not covered for Anthem. This is fixed.

​

Connecture is the vendor we use for plan data and enrollment application forms. Some of the issues listed here are issues that they'll need to fix.
​

Contact agent support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chat widget on this page.