If your clients are stored in carrier broker portals, you can export them then import them into HealthSherpa Medicare using our import template.
Nearly all carrier broker portals let you export your client data. This guide walks you through the process for several top carriers.
Export guides
Aetna
Aetna
Step 1: Go to https://www.aetna.com/producer_public/login.fcc
Step 2: Log in with your username and password
Step 3: Enter the verification code sent to your email
Step 4: In the menu, select Compensation and Reporting + Under Individual Medicare, select Detailed Reporting
Step 5: Under Enrollment reports, select Medicare Book of Business Report
Step 6: A pop-up will confirm: "Your report is ready!"
Anthem
Anthem
Step 1: Go to https://brokerportal.anthem.com/apps/ptb/login
Step 2: Log in with your username and password
Step 3: Enter the verification code sent to your email or phone
Step 3: Go to Tools and Resources + Select Reports
Step 4: Select Client from the drop-down
Step 5: Click Download Client Report
Devoted
Devoted
Step 1: Go to: https://agent.devoted.com/
Step 2: Log in with your username and password
Step 3: Land on the Home page
Step 4: Click on Clients
Step 5: View Book of Business
Step 6: Scroll down to find Export visible rows or Download CSV
HealthSpring (Cigna)
HealthSpring (Cigna)
Step 1: Go to https://www.healthspring.com/brokers
Step 2: Scroll down and click on Go to HealthSpring Brokers Portal
Step 3: Click on Login
Step 4: Enter your username and password
Step 5: Verify your Identity - Receive the verification code and enter it
Step 6: In the menu, click Medicare Advantage + Select Book of Business — this opens a new tab
Step 7: On the Book of Business dashboard , click the arrow next to Edit on the right-hand side + Click Export
Step 8: You will see a pop-up: Select Formatted File + Click Export
Humana
Humana
Step 1: Go to https://account.humana.com/
Step 2: Enter your username and password
Step 3: Verify your identity — enter the 6-digit code sent by text or email
Step 4: Locate My Humana Business
Step 5: Scroll down and select View All Customers
Step 6: Click Export
Step 7: Select All Columns (or default columns)
Choose file format — CSV or XLSX
Click Export
Step 8: Agree to the export acknowledgment
Scan
Scan
Step 1: Go to https://account.evolvenxt.com/ and log in
Step 2: Under Domains, select SCAN
Step 3: Click on Book of Business
Step 4: Click Search
Step 5: View the results on screen, or click Download to export the BoB data
United
United
Step 1: Go to https://www.uhcjarvis.com/content/jarvis/en/sign_in.html
Step 2: Click Sign In with One Healthcare ID
Step 3: Enter your One Healthcare ID or email address
Step 4: Confirm your One Healthcare ID or email (it should pre-populate) + Enter your password + Click Continue
Step 5: Enter the code received by text or call
Step 6: Click Book of Business
Note: If you don't see Book of Business in the menu, you may need to switch dashboards. Click your profile name and select the profile tied to the writing ID associated with your Medicare appointment.
Step 7: Click Download
Wellcare
Wellcare
Step 1: Go to https://desktop.pingone.com/cnc-workbench-brk
Step 2: Enter your username and password
Step 3: Select email or text for authentication
Step 4: Enter the code and sign on
Step 5: Click Centene Workbench
Step 6: Click Book of Business
Step 7: Click Search
Step 8: Click Download
Importing into HealthSherpa
Once you've completed exporting from your portals, you can get the data into HealthSherpa Medicare with our import feature.
To streamline that process, you can use AI to format each carrier report to fit our import template – learn more.
Questions? Contact support
You can chat with the AI bot anytime (in the bottom-right corner), email medicare-agents@healthsherpa.com, or call (855) 521-4984.


















































