Skip to main content

Why do I see inactive or non-existent profiles in search?

Learn why some profiles in Heepsy search results may appear outdated or inactive, and how we work to keep our influencer database current.

Sarah avatar
Written by Sarah
Updated today

Why it can happens

Heepsy’s platform indexes millions of influencer profiles across Instagram, TikTok, and YouTube. Due to the size and dynamic nature of social platforms:

  • Some creators may deactivate accounts, change their username, switch to private, or delete content.

  • Profiles shown in search reflect data from our last update.

What you can do

  • If you encounter inactive or empty profiles, you can:

    • Skip them;

    • Click to Refresh to get most recent data;

    • Report problematic profiles to our support team for priority cleanup;

Did this answer your question?