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What is a permissions error?

This article explains what a permissions error is and tips to fix this issue

Updated yesterday

Overview

A permissions error occurs when the person trying to sign up does not have the required level of access to the Facebook Business Manager for the page you are trying to sign up.


Why Does This Happen?

A common misconception is that being an Admin of a Facebook Page is enough. However, unless you have Full Control of the Facebook Business Manager account the page is assigned to, you will not be able to complete the sign-up process.


How to Fix This Issue

  1. Forward the Portal Link
    Share the sign-up link with someone who has Full Control of the Meta Business Account.

  2. Complete the Setup
    Once they complete the onboarding steps, any user with access to the Facebook Page can use the portal.


How to Check If You Have Full Control


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