Pausing your account
To pause your account, reach out to your account manager and request a pause on your account. They will pause your account for you. When you are ready, you can reach out to have it re-enabled for you.
If you are late enough on a payment or you finish a trial without inputting billing information, your account will be automatically paused.
Cancelling your account
To cancel your account, you have two options:
Reach out to your account manager and request to cancel your account. They will cancel the account for you.
Cancel the account yourself through account settings.
Navigate to account settings.
Click on “Billing and plans”
Click on the “Cancel Plan” button on the right-hand side.
Confirm you wish to cancel your account.
If you have not paid your balance or inputted billing information to your trial account in over 6 months, your account will be automatically cancelled.