If you are interested in talking to a real person, please reach out to your account manager or hello@helios.sc.
They can answer any questions you may have regarding billing, how to use the product, account questions, adding or removing team members to your organization, etc.
Your dedicated Helios representative is also here to make sure you get the most value from our platform, data, and AI tools. They can get you in touch with a market analyst who can help you with a variety of concerns.
You can come to them for:
How to interpret Helios’s price forecasts, WA%R (weighted average percent of risk) scores, climate risk signals, and other analytics.
Recommendations on which datasets, reports, or alerts will best support your role.
Help setting up API integrations or automating workflows with Horizon or CommodiTrack.
Setting up custom alerts for price levels, risk scores, or specific commodities.
Creating tailored dashboards or reports for your team, executives, clients, suppliers, or buyers.
Assistance with historical data pulls or specialized analytics for one-off projects.
Best practices for incorporating Helios insights into trading, sourcing, or risk management strategies.
Advice on how to use Helios for negotiation prep, supplier assessments, or climate resilience planning.
Regular check-ins to make sure your goals are being met, and to recommend new features or capabilities you might not be using yet.
How do I get in touch with sales or support?
To get in touch with sales, you can reach out to sales@helios.sc or reach out to your account manager. For support, you can reach out to hello@helios.sc or your account manager. For specific technical support, your account manager can get you in touch with the needed technical support ASAP.
I don't know who to reach out to.
For general support, you can reach out to hello@helios.sc or your account manager.
For specific technical support, your account manager can get you in touch with the needed technical support ASAP.
For a demo of a new feature or old one, reach out to your account manager or sales@helios.sc
For billing questions, please reach out to your account manager or hello@helios.sc
For a sneak peak at upcoming features, to give feedback to the team or voice a concern with how the product works, please reach out to brooke@helios.sc
For help setting up an account, upgrading from a free trial or adding team members, please reach out to dayre_lashnits@helios.sc
If something is wrong, or not working properly, please reach out to your account manager and we will get back to you ASAP.
If you’re not sure you your account manager is, please reach out to dayre_lashnits@helios.sc and she will let you know ASAP.
I need help setting Helios up for my team.
Yes—while we do provide a self-onboarding experience for the CommodiTrack platform, our support team will provide additional onboarding and answer setup questions as needed. If you have specific questions about API/CSV outputs our data science and backend team will be able to assist. Please reach out to hello@helios.sc—we’re happy to get you set up.
I need to walk through a technical validation — who do I speak to?
Technical validations are handled by our engineering leadership; please reach out to hello@helios.sc, and we will put you in touch with the right team.
I need to onboard multiple users — how do I do that?
To enroll additional team members after initial credentialing, please email hello@helios.sc or your account manager so we can add them to your workspace. We’ll confirm names and work emails and provide any needed API keys. If helpful, we can also schedule a short onboarding walkthrough to get everyone oriented.