FAQs
Answers to frequently asked questions.
By Brooke1 author42 articles
General Questions
Covers introductory questions about Helios
- What are the core features?A quick summary of the Helios Platform's core features
- What is Helios?About Helios AI
- Who is Helios for?Who the Helios Platform and Commodity Reports are built for
- How is Helios Different?How Helios is Different from Competitors
- How does Helios Work?How Helios Works
- Is Helios available globally?
- Can I integrate Helios into my existing workflows/tools?
- Do you cover all types of commodities (agriculture, metals, energy, etc.)?
- How is Helios relevant to hedge funds or asset managers?
- What commodities & countries do you cover?
- Do you provide any price curves or derived analytics?
- How do hedge funds currently use Helios?
- How do you compare to competitors?How Helios stacks up compared to Vesper, Expana, and more.
- Does Helios replace existing tools or complement them?When Helios can replace your current toolset
- Can Helios help me decide when to buy?
- Can I Use Helios to Report to My Exec Team or Clients?What About My Suppliers or Buyers?
- Do you offer alerts?
Data & Data Sources
Where our data comes from, how it is collected, etc.
- How do you ensure the quality of your data sources?How Helios AI vets & selects their data sources
- Do you use public or proprietary sources?
- Where does your price data come from?
- What data sources do you use for your climate data?Climate Data Sources
- Where do you source your supply and trade data from?Supply & Trade Sources
- Is your data proprietary?
- Is your data global or just U.S.-focused?
- What makes Helios better than using my supplier’s data?Why not just use my supplier’s pricing?
- Is this real-time or delayed data?
- How do you protect my data?
Accuracy, Trust & Proof
Questions around data validation, case studies and proof points
- Can I trust your forecasts?
- Can you show me proof that your insights work?
- What are some real examples of companies using Helios?
- What ROI do your customers typically see?
- Has Helios helped companies reduce costs or manage risk?
- Have you been cited or published in any industry research or news outlets?
- How accurate is your data?
- What happens when your forecast is wrong?
- What’s your historical error rate?Historical error rate & backtesting
- Is your data audited?
User Support
How to reach a representative and troubleshoot issues