The most common cause is a product link we cannot access from our servers.
Check the product link first
This is usually caused by product pages that are region-locked or restricted to certain countries. When that happens, our AI cannot access the page, so it cannot read the product details and generation can get stuck.
If possible, use US product links.
If that did not fix it, try the steps below.
Wait a few minutes
Generation can slow down during high traffic. Give it a few minutes, then check again.Refresh and retry
Reload your Shopify admin, then start the generation again. This fixes most cases.Check your Shopify plan
Theme imports require a supported Shopify plan. If you are on the Starter plan, you will need to upgrade to Basic Shopify or higher to unlock theme import.Use the Product Source method
Paste your product URL into the Product Source field inside Atlas. This usually completes faster and avoids some theme limitations.
If none of the steps above work, ask to be directed to an agent