General Questions
How do I access AI Product Photos?
From your Shopify Admin, go to Apps → Atlas: AI Store Builder → AI Product Photos in the sidebar menu.
How many images can I generate?
You can generate up to 100 images per 24 hours. This limit applies across all generation tools.
How long does generation take?
Each image takes approximately 10-20 seconds to generate.
What happens if I don't like the generated image?
Simply click the generate button again to create a new variation. Each generation produces a different result.
Can I edit the AI prompt before generating?
Yes. After clicking "Generate prompt," you can review and edit the JSON prompt in the "Your recommended prompt" section before clicking "Generate Images."
Product Images
What product categories are available?
Six categories are available:
Clothing, fashion & wearables
Beauty & personal care
Home & kitchen
Fitness & outdoors
Electronics
Jewelry & accessories
What's the difference between "Product" and "Product + Model" mode?
Product — Generates images of your product only
Product + Model — Generates your product being worn, held, or used by an AI model
Why can't I select "Product + Model" mode?
You need to create and save at least one model first. Go to the Model Image Generation tab to create a model, then return to Product Image Generation.
How many reference images should I select?
You can select up to 4 reference images. Using multiple images helps the AI better understand your product's appearance from different angles, leading to more accurate results.
Models
What is a saved model?
A saved model is an AI-generated image of a person that you create once and can reuse across multiple product images. This ensures consistency in your product photography.
Where do saved models appear?
Saved models appear in two places:
The "Browse Saved Models" picker in Product Image Generation
The Saved Images tab
How do I delete a saved model?
Go to the Saved Images tab, select the model image, and click "Delete selected."
Can I create models of real people?
The model generator creates AI-generated faces. It's designed to create fictional models, not replicate real individuals.
Scenes
What is Model Scene Generation?
It allows you to place a saved model into different environments and activities, creating lifestyle images without generating a new model each time.
Do I need a saved model to use Model Scene Generation?
Yes. You must first create and save a model in the Model Image Generation tab before you can use Model Scene Generation.
Why do the Setting and Specific Action options change?
These options are dynamic — they change based on your Location Type and Activity Type selections to show relevant options for your choices.
Variants
How many images does Variant Generation create?
Variant Image Generation creates 4 image variations per generation.
What is a style reference image?
A style reference image guides the look and feel of all generated variations. It determines the visual style, pose, lighting, and composition that all 4 variants will follow.
What is the prompt catalog?
The prompt catalog is a library of pre-made prompts you can use directly or adapt for your own needs. Click "View prompt catalog" to browse.
Saved Images
Where are my saved images stored?
All saved images are stored in the Saved Images tab within AI Product Photos.
How do I download images?
In the Saved Images tab, select the images you want (using the checkboxes), then click "Download selected."
Can I recover deleted images?
No. Once an image is deleted, it cannot be recovered. Make sure to download important images to your device.
Do saved images count toward my generation limit?
No. The 100/day limit only applies to generating new images, not saving or managing existing ones.
Troubleshooting
The generate button isn't working
Make sure you've:
Selected a product (for Product and Variant Image Generation)
Selected a source model (for Model Scene Generation)
Filled in all required fields
My images don't look like my product
Try these fixes:
Select more reference images (up to 4)
Choose higher quality reference images
Add more detail in the context field
Select the correct product category
Generation is taking longer than usual
While most generations complete in 10-20 seconds, complex prompts may occasionally take slightly longer. If generation seems stuck, try refreshing the page and starting again.
I can't find my saved model
Check the Saved Images tab — all saved models appear there. If you don't see it, the model may not have been saved. Create a new model and make sure to click "Save" after generating.