Hosts are reviewed on all Member Check-in, Turnover, and Member Home Cleaning jobs based off of the cleanliness of the home and the Host's interaction with the Member. HQ reviews Hosts based on their interactions and performance as well.
If a Host receives a less-than 4 star review on any job, the job is reviewed by Headquarters. The reasons for this review can result in one of four outcomes. These outcomes include Investigation, Warning, Removal of Credentials and Removal from the Landing Host platform.
Investigation Reasons
Incomplete jobs
Showing up late to a job
Extremely poor cleaning reviews
Extremely poor Member interactions
Extremely poor Property interactions
Warning Reasons
First & second offenses of minor poor cleaning review
First & second offenses of minor poor install review
First offenses of rudeness to Landing HQ
Removal of Credentials
If the Host is historically bad at only one type of job, but has an otherwise solid record with jobs, HQ will consider removing that Credential instead of the Host as a whole.
Reasons for Removal from the Landing Host Platform
No Call No Show - HQ understands that emergencies happen, but it is necessary to communicate this with the team to get another host on the job
Dropping a Host Job mid-job
Completing work outside of the time given in the Host App
Going to a Members Home un-announced or when not told to go to the Home by HQ
Using a Pex Card for personal uses or unapproved purchases
Smoking on site
Staying or Living in a Landing Home
Holding oneself in a manner that does not reflect Landing's standards
Landing reserves the right to remove any Host from the Landing platform due to insufficient quality of job performance outlined in Landing's Standards and Expectations. Landing HQ will provide communication to the Host with the reason for removal during the removal process.
Once the Host is removed from the platform, he/she will no longer have the ability to claim jobs through the Landing Host App. Any future claimed jobs in the Host's queue will be removed. The Host will still be paid for any completed jobs on the next Host pay day. A former Host cannot and will not be allowed back on the platform under any circumstance.
Removal is never an easy decision and only happens after much consideration and deliberation. Hosts are always encouraged to talk with Landing HQ about any questions and or concerns they may have regarding removal.