The Goal
To check in a happy Landing Member into their new home!
Think about a time you had a great hospitable experience. How did that experience make you feel? What was the most valuable part of that experience?
We want Members to experience that same feeling.
Member Check-In Hosts should:
Provide top notch hospitality to our members
Troubleshoot and Problem Solve
Ensure the home is prepared to perfection
Be kind, professional, and considerate
Preparing for the Job
Learn about the property by viewing the "Things to Know" section
Dress appropriately
Bring cleaning products
Be at the home on time
Message/Call the Member at least one hour in advance
Inform the Member your name, that you are with Landing, and the job you are assisting them with.
On the Job
Troubleshooting
If the member is requesting something special, please DO NOT promise that this item or reimbursement will be provided to the member unless told explicitly by HQ.
The member is running late?
Immediately message HQ and let them know that the member is running late.
If you are able to check-in the member at the new time, HQ will be able to add time and pay to your job.
If you are not able to check-in the member at this new time, HQ will finalize your host job for you and set up a new job for another Host to check-in the Member.
The keys or parking pass are missing from the home?
Let HQ know as soon as you learn of the missing items so you and HQ can work through the next steps.
There are missing housewares in the home?
Reach out to Landing HQ and let them know what all items are missing from the home.
HQ should be able to let you know if the items are being brought to the unit by another host or being shipped to the unit.
If the items are not being brought to the unit, HQ might ask you if you would like an additional job to purchase these items with your PEX Card.