At The Panel Hub, we offer free shipping on all orders. However, applicable taxes and duties are the responsibility of the customer and must be paid upon delivery if required by local customs. Below, we address common questions regarding these charges.
FAQ: Taxes and Duties for International Orders
Are taxes and duties included in my order total?
For orders shipped within the United States and Europe, applicable taxes and duties may be calculated at checkout. However, in some cases, local customs may impose additional fees upon delivery, which customers are responsible for paying.
How are taxes and duties calculated?
Taxes and duties are determined based on the destination country’s regulations. If applicable, they will be displayed during checkout, ensuring full transparency before completing the purchase.
What is my responsibility regarding customs fees?
While we calculate and collect some applicable taxes and duties at checkout, any additional fees imposed by local customs authorities upon arrival remain the customer’s responsibility.
Why do we mention the United States and Europe specifically?
We highlight these regions because a significant portion of our customers are located there. However, tax and duty policies apply to all international orders.
Who should I contact if I have questions regarding taxes, duties, or additional fees?
For details about customs fees in your country, contact your local customs office. If you need assistance during checkout, our customer support team is available to help.
Can I prepay taxes and duties at checkout?
In some regions, prepayment of taxes and duties may be available at checkout. You will see this option during the checkout process if it is relevant to your location. Otherwise, customs fees must be settled directly upon delivery.
Do I need to pay VAT for orders shipped to Europe?
Yes, Value-Added Tax (VAT) is required for all orders shipped within the EU. The exact VAT amount will be calculated at checkout.
What happens if I refuse to pay customs fees upon delivery?
If you refuse to pay customs duties or taxes, the shipment may be returned to us. In such cases, return shipping costs and any related fees will be deducted from your refund.
Do international orders require additional paperwork for customs clearance?
We handle all standard customs documentation required for your shipment. However, some countries may request extra verification, which could cause delays.
How can I estimate my customs fees before placing an order?
We recommend checking with your local customs office to estimate applicable import duties and taxes before completing your purchase.