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Understanding Our Shipping Policy—Why We Prioritize Quality & Security

Chester T avatar
Written by Chester T
Updated over 2 months ago

At The Panel Hub, we believe that premium wall and flooring panels deserve premium care and handling. That’s why we provide free shipping with a focus on safe and secure delivery to your doorstep.

1. Free Shipping Without Hidden Costs

We provide free shipping on all orders, ensuring a seamless experience without additional charges at checkout. Unlike many retailers that claim "free shipping" but inflate product prices to cover costs, we maintain transparent pricing with no hidden fees.

2. Premium Handling & Protection

We work with trusted carriers to ensure that your wall and flooring panels arrive in pristine condition. Our shipping process is designed to prioritize damage prevention and reliable transportation.

How We Ensure Secure Shipping:

  • Professional handling from warehouse to doorstep.

  • Secure Packaging: Every panel is packaged with reinforced protection to prevent transit damage.

  • Trusted Carriers: We partner with FedEx, UPS, and DHL for safe and efficient delivery.

  • Strict quality checks before dispatch to ensure all items meet our high standards.

3. Carrier-Backed Shipping Protection

To provide added security, all shipments are covered by the carrier's standard shipping insurance, offering protection against loss or physical damage during transit.

📌 Important: Insurance coverage is based on the carrier’s terms and conditions. If you require additional protection, please check directly with the carrier for extended coverage options.

Frequently Asked Questions

Is shipping really free?

Yes! We offer free shipping on all orders, with no hidden fees or inflated product pricing.

How do I know my order is protected during shipping?

All shipments include standard insurance coverage provided by the carrier. If any issues arise, our customer support team will assist in processing claims and arranging replacements when applicable.

What if my item arrives damaged?

In the unlikely event of shipping damage, contact our customer support within 48 hours of delivery, and we will guide you through the resolution process.

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