FAQ

To manage your orders, simply log in to your The Panel Hub account. From there, you can access your order status, tracking details, and all relevant information for seamless order management. You’ll also be able to update your personal details, manage your payment methods, and view past orders.

Once your order has shipped, you’ll receive a shipping confirmation email with a unique tracking number. You can use this number to track your delivery on the carrier’s website or by visiting your The Panel Hub account to view real-time updates on your shipment’s progress.

We offer free standard shipping on select items, with clear and upfront shipping charges for other items. Our shipping options are flexible, and we work with trusted carriers like FedEx, UPS, and DHL for reliable delivery. You can also choose parcel shipping for small items, which ships separately with a unique tracking number for each piece.

If your order has not yet been processed, we can help you update your delivery address. However, once the order is in transit, the delivery address cannot be modified. Please make sure to double-check your shipping details before completing your purchase to avoid any issues.

We offer a transparent and customer-friendly return policy. Items must be in their original, unused condition and packaging to qualify for a return. For full details, please refer to our Return Policy page, where you’ll find information on return eligibility, shipping fees, and refund processes.

To initiate a return, please contact our customer service team at [support@thepanelhub.com] with your order number and the reason for the return. If your return is approved, you’ll receive a prepaid return shipping label. The return shipping fee will be deducted from your refund.

Yes, we offer a 10-year warranty on all our products. This industry-leading warranty ensures peace of mind, guaranteeing the quality and durability of your purchase. For more information on the warranty coverage, please refer to our 10-Year Warranty page.

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment systems. Your payment will be processed securely through trusted payment gateways.

Yes! We offer various discounts and promotions throughout the year, including exclusive offers for registered users and special promotions during holiday seasons. Make sure to check our website or sign up for our newsletter to stay updated on the latest deals.

You can reach our expert support team via email at [support@thepanelhub.com] or by using our live chat feature on the website. Our team is available 24/7 to assist you with any inquiries or issues regarding your orders, products, or services.

Our Affiliate Program allows bloggers and influencers to earn commissions by promoting The Panel Hub products. You can earn up to 10% commission on sales generated through your referral links. For more information on how to join and start earning, visit our Affiliate Program page.

Yes, we offer Business to Business (B2B) solutions for customers looking to purchase in bulk. Whether you’re furnishing a new office or working on a large-scale project, we provide tailored solutions to elevate your business environment. Visit our Business to Business page to learn more about exclusive programs and pricing.

Signing up for our Rewards Program is easy! Simply create an account on The Panel Hub, and you’ll automatically start earning reward points with every purchase. These points can be redeemed for discounts on future orders. Visit our Rewards page to get started today.

Free shipping is available on select items and is clearly indicated during the checkout process. For orders that do not qualify, the shipping fees will be calculated based on the total order amount and the destination. You can always check if your order qualifies for free shipping by reviewing the shipping details before completing your purchase.

Once your order has been confirmed and processed, it cannot be modified. If you need to change your order details, such as the items, delivery address, or payment method, we recommend canceling the order and placing a new one. If the order has not been shipped yet, our customer service team may be able to assist with adjustments.

If your item arrives damaged or defective, please contact our customer service team within 48 hours of delivery with supporting photos. If the item is confirmed to be damaged or defective, we will offer a replacement or alternative solution at no additional cost to you.

Currently, we do not offer assembly services for our products. However, some larger or bulkier items may qualify for White Glove Delivery in select areas, which includes delivery and basic assembly. Please check the specific product details or contact our support team for more information on delivery options.

To find a The Panel Hub outlet center, please visit our Find an Outlet Center page, where you can access a list of our outlet locations. These centers serve as key distribution hubs and offer direct access to The Panel Hub products, making it easier for you to explore and purchase our offerings in person.

You can easily update your account information by logging into your The Panel Hub account. Once logged in, go to the Account Settings section, where you can modify your personal details, shipping addresses, and payment methods. Any updates will be saved immediately to reflect the changes across your orders.

If your order is delayed, please check the tracking information provided in your shipping confirmation email. If the tracking shows no updates or if you have further concerns, contact our customer service team for assistance. We will help investigate the delay and offer a resolution to ensure you receive your order.

We are committed to sustainability and offer a range of eco-friendly products. Many of our wall and flooring panels are crafted using environmentally responsible materials, and we continually look for ways to reduce our environmental impact. For more information about the sustainability of our products, please refer to our product descriptions or contact us directly.