Isla supports SMS communications with patients to:
Make requests for new submissions via SMS
Respond to patient submissions via SMS
This is valuable for hospitals who generally have high volumes of patient phone numbers, and allows for patients to have a completely seamless Isla experience for photo and video submission. Patients receiving a text will open an Isla link on their phone, which will connect automatically with their camera so they can capture the required media without ever leaving the Isla submission flow.
The simplicity of this flow results in market leading response rates of over 85%, as well as providing patients with a slick and convenient experience. You can learn more about the process involved in a patient receiving a link via SMS to submit to the platform here.
In addition, clinicians are able to respond to patient submissions via SMS or Email from within the platform in a few simple steps as outlined below:
Step 1: Find the patient's visual record
Step 2: Open the folder holding the data that you wish to respond to
Step 3: Click on 'More Actions' in the top right corner
Step 4: Write your response to the patient (or chose from preset templates) and when satisfied, press send!
Other useful information: