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Do the Battery Power Packs have a warranty?

Yes, Enouvation power packs include a 1‑year limited manufacturer's warranty.

Jessica Hann avatar
Written by Jessica Hann
Updated over 3 weeks ago

Warranty & Returns - Enouvation Power Packs

Warranty Coverage

  • Enouvation power packs (including E5 and E10) include a 1‑year limited manufacturer's warranty covering defects in materials or workmanship from the original purchase date.

What’s Not Covered

  • Damage or failure caused by constant‑drawing furniture features (e.g. USB ports, LEDs, touch‑sensors) unless used with Enouvation’s Power Saver devices.
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  • Use of unauthorized charger or improper wiring.
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  • Improper use, crushing, moisture exposure, power surges, or modifications.
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Returns & Exchanges

  • All Enouvation Power Packs, including E5 & E10, are non‑returnable and non‑refundable.
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  • If your pack stops functioning during the warranty period and it meets warranty conditions, we’ll help you submit a warranty claim for repair or replacement.
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  • Contact us at support@stayhomebody.com and we’ll guide you through the claim process.
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How to Submit a Warranty Claim

  1. Email support@stayhomebody.com with your order number and a detailed description of the issue.
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  2. Include clear photos or video of the pack and wiring.
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  3. We will submit a claim to Enouvation and coordinate the repair or replacement for you under the warranty terms.
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  4. If eligible, Enouvation may replace or refund the defective product according to their warranty policy.
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