Can't find your ticket in your email?
If you didn't receive your ticket, the purchase may not have gone through or your email could have errors: Common email issues may include invalid formatting, such as extra spaces, multiple '@' symbols, or incorrect domain names like missing .com. Double-checking for typos ensures smooth communication and access to your tickets.
Here's are some quick solutions to gain immediate access to your tickets:
#1 Log in with your phone number
If you had a typo in your email, logging in with your phone number via the Fan app or events.hometownticketing.com allows you to retrieve your tickets and send them to the correct email. Once logged in, you'll be able to view your tickets and update your profile if needed.
#2 Try logging in with a different email
If you realize you might have purchased via a different email, try logging in with that email. If you can access your ticket(s), you can then view them or transfer them to the correct email address.
#3 Update Your Profile
Double-checking your profile details to ensure the correct email is saved may also help resolve such issues. To update your email address(es) after purchase, log in to the app or events.hometownticketing.com using your phone number and navigate to you account and then profile settings. From there, you can:
Correct the email, save changes, and ensure communications about your tickets are directed to the updated email address.
You can merge accounts if you realize you made a purchase with another email, and want to consolidate all tickets and passes under one account.
If you have tried logging in with your phone number and email address, and still require assistance your order, please reach out to our Support Team via the chat.