If your dispatcher or drivers are not receiving notifications, check to see everything is set up correctly.

Direct to Dispatcher = Anyone marked as a central dispatcher or dispatcher/driver receives jobs through the HONK Partner app to accept and assign jobs to anyone assigned as a driver when a job is available near one of your drivers. This method is ideal for companies with multiple employees.

Direct to Driver(s) = Each person marked as a driver will be able to receive and respond to alerts of nearby jobs, without a central dispatcher.

To make sure you get job alerts properly here is how to update your team profile to designate team members as a Dispatcher, Driver or Dispatcher/Driver role:
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Go to JoinHONK.com to log into your Partner Portal and click the My Team tab on the left.

You can click within each driver or dispatcher's profile to complete the following:

Label them as a Dispatcher:

Label them as an Driver:

Label them as a Dispatcher and a Driver:

To make sure your driver/dispatcher's app is working, you can send them a test notification.
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You also have the ability to remove an driver or dispatcher if necessary.
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Make sure your contact method is set accordingly in My Team.

If you have Dispatcher selected, there always needs to be a Dispatcher On Duty as shown below:

If you have Direct to driver(s) selected, there needs to be AT LEAST one Driver On Duty as shown below:

Make sure each On Duty dispatcher or driver has been active with their Partner app in the last 24 hours.