What is a transport tow?
Transport tows are easy, straightforward tow-only jobs. These are typically for salvage vehicles being transported from an initial residential location to a service hub drop-off location.
Instructions that will ensure a smooth pick-up and delivery process can be found in your HONK app prior to dispatch. Once you have been dispatched you will find all relevant information in the Transfer Checklist section within the HONK Partner App. It will instruct where to find the vehicle keys and what you’ll need to do to complete this job.
How do these jobs work?
Step 1: Select available driver & confirm the required drop off time
The HONK job alert will state that it is a Transport Tow at the top of the app screen. Whether you are dispatching yourself or one of your operators, you will need to confirm your company is able to meet the required drop-off time. For transport tows adhering to the agreed-upon pickup and drop-off times is essential. Once you have selected your driver, press Continue and then Confirm & Dispatch or Decline Job if you are unable to take the job.
Step 2: Review the job notes as you normally would
These jobs are about as normal as can be with one minor difference. Prior to being dispatched, you’ll only see the pickup location city. Once you’ve accepted the job, you will see the exact pickup and drop-off addresses. In the active job, you can look in the Transfer Checklist section to view detailed notes of where to find the keys, the vehicle title, and more for this specific job.
Step 3: Get on your way to the pickup location - be sure to dispatch the operator that you selected within the app.
It is incredibly important that the operator who was selected in the app is the one who arrives to pick up the vehicle. This ensures that ETAs are met and that there is no confusion in communications between HONK and the client.
Step 4: Arrive at the pick-up location and capture 4 photos of the vehicle prior to loading it onto your truck
When you arrive you will be required to take four (4) photos, one from each corner of the vehicle. Be sure to make sure each photo captures the entire view of the vehicle from the front bumper to the rear bumper. Photos are required to protect you, our HONK Partners against unfounded liability claims and will be available from your HONK Partner Account.
Step 5: Deliver the vehicle within the required drop off time you agreed to
Once the vehicle is loaded you will need to deliver it within the required drop-off time you agreed to when you accepted the job. If any issues arise during the job, you can always click the Manage Job button from that active job to report the problem or get in quick contact with a HONK representative.
Once at the delivery location, be sure to place the keys back where you found them within the vehicle unless otherwise noted in the Transfer Checklist.
That's it! You're ready to request payment. It's that easy!
*In some cases when dispatched on more than one active HONK job, you may be required to enter the last 8-digits of the VIN (Vehicle Identification Number) for the vehicle you are dropping off. The VIN can be found on the front of the dashboard on the driver’s side of the vehicle or the driver’s side door pillar.