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FAQs, Troubleshooting & Additional Info
If you're having issues with your app or want to know if your account is active, we've got articles that cover our most asked questions.
Frequently Asked Questions
How does HONK work?
How to request support from the HONK team?
How to reset your joinHONK.com password
How to reset your app password
How to make sure that your app is working properly
My driver is not getting jobs, why?
How to send yourself a test notification
How do I know which driver completed a job?
Running a virtual credit card
Allow push notifications for joinhonk.com in Chrome
SA-03 "Operator cannot be dispatched"
My app is not working, now what? (Apple users)
My app is not working, now what? (Android users)
Transport Tows With Photos Requirement
Lockbox tows: Everything you need to know
Why transport tows with HONK are better for towing companies
Transport tows: Everything you need to know
Incorrect or unreceived payment
Understanding your Account Overview page
Additional Charge Policy
How to remove operators from your account
Damage claims: what you need to know
Motorcycle services: What you need to know
HONK + Towbook Integration Testing FAQs