If the Velvetiser is unusually noisy while in operation, the whisk may be stuck in position. Watch this video guide for assistance or follow the instructions below. If the whisk is not spinning, press the dial down to stop the Velvetiser – if you’re unsure how, you can watch this quick watch this quick video guide on how to stop it here. Unplug the Velvetiser from the outlet, remove the lid and move the whisk back and forth gently. Replace the lid, plug the Velvetiser back in and press the dial again.
If the whisk is still not rotating, unplug the Velvetiser from the outlet and check the whisk for chocolate residue. If any chocolate is caught beneath the whisk, gently wash with warm soapy water and a soft cloth. Always insert the whisk first, then add milk, then follow with Hotel Chocolat drinking chocolate.
If the problem persists, contact our customer service team who will be happy to help: usahelp@hotelchocolat.com.
The whisk is not spinning or is noisy when spinning.
Updated over a week ago