Skip to main content

There's a problem with my Velvetiser.

Updated over a week ago

If something seems off, press the dial to stop the Velvetiser immediately. Always make sure it has cooled and is unplugged before handling the whisk or the body.

If you’ve tried troubleshooting and the issue persists, reach out to our customer service team atusahelp@hotelchocolat.com—they’re happy to assist.

Did this answer your question?