Users with an admin user type have access to view the Email Logs page. This page shows a record of all emails sent from the system. This page is available via the Settings menu.
To access the page, select the Settings icon, followed by the Emails heading from the left-hand menu panel, and then Logs.
NAVIGATING THE PAGE
The email logs page displays all emails sent from your SolvInjury account. You can sort the emails by clicking on the column heading or use the search bar to find a specific email log. Additionally, you can export the email logs by clicking on the Export icon located on the right side of the page.
STATUS OF EMAILS
The Email Logs page features a column on the far right that displays the status of each email. Below is a definition of each status type.
Status | Definition |
Sent | Email is on the way to the recipient’s server |
Delivered | The email has been accepted at the receiving server |
First Opening | The recipient opened the email |
Clicked | The recipient clicked a link (i.e. Login button, Reset password) in the email |
Bounce | This can be a SOFT BOUNCE (the recipient’s server is unavailable or their inbox is full) or a HARD BOUNCE (non-existent address or blocked email address). Contact our support team through our in-system widget for further assistance with a Bounced status. |
Invalid Email | Attempt to send email to an address that is formatted in a manner that does not meet internet email format standards or the email does not exist at the recipient's mail server |
Deferred | When an email cannot immediately be delivered but hasn’t been completely rejected |
Blocked | the Email address is blacklisted, the recipient has not received the email (for example, the email address does not exist.) |
Checklist | The system didn’t get to prepare an email due to an error |
Prepared | The email is ready but something went wrong sending the email to the recipients when communicating with our email provider |
No Email Address | The system determined that the recipient has no email address hence it cannot send the email |
Something Wrong | The server could not temporarily deliver your message. You'll need to contact your own IT team to look into the issue. |
Inactive Recipient | Our third-party email provider has blocked the email and you will need to reach out to our Support team to unblock the email. |
When you see an exclamation point next to a status, it means there are additional details available. You can view these details by expanding the row with the grey arrow on the left.
