Once key documents have been entered, a new claim can be submitted to the insurer directly from SolvInjury. The insurer’s liability decision can also be recorded once received.
SUBMIT CLAIM TO INSURER
A claim can be submitted from the Summary page of the claim file in two ways:
By selecting Submit Claim from the Add Information menu, or by clicking on the Claim Submitted button in the Claim Progress section:
From here, you'll be taken to the Submit Claim page.
You'll be able to select the relevant recipients via the To and CC drop downs and also can manually enter an email address directly into each field.
When manually entering an email address you need to press the Enter key to complete adding the recipient.
You can also select relevant attachments that need to be sent with the submission in the Attachments section.
The Resources section will also show any documents listed under the Resources menu within SolvInjury.
The message area will pre-populate with new claims information, however, it is a free text field so you can amend and update this as required.
Once you are happy with the new claims information, select 'Email' at the bottom of the page.
A copy of the claim submission email will be stored on the Notes page of the claim file.
There is an email size limit of 10MB for all emails sent from the system and is inclusive of all attachments.
If your email exceeds this limit, you will see a banner appear when you try and send your Claim Submission. You will need to remove some attachments to ensure the email can be sent and send other required attachments separately.
ALREADY SUBMITTED CLAIM
If you have already submitted the claim by other means to the insurer, you can toggle your selection across to 'I have already submitted this claim to my insurer'. The Submit Claim page will adjust, allowing you to enter the date you submitted this claim.
Once the date has been entered, select Save.
