To generate a letter within SolvInjury, open the relevant injury or claim and select 'Letter Template' from the Add Information dropdown menu on the Summary Page.
This will populate a listing of letter templates relevant to the claimant's policy. Simply select the relevant letter that you wish to generate and this will then download.
Once downloaded, open the Word Document and select Enable Editing. Check that the pre-populated information is correct and then make further updates or adjustments to the Word Document as required before saving.
Blank fields may appear in the Word document if the information has not been entered into the system at the time the letter is being completed. A common example is ‘Employer Notified’, the date the Employer was notified may not be entered into the system, therefore this will appear blank where that merge field sits within the document.
When the Letter is downloaded, you will also be taken to the relevant Document/Letter page in Solv, where you can attach the final edited Word document and update any information you wish to save with the Letter.
You cannot save the Document/Letter until you have attached the finished Word document.
If you click cancel, the information will not be saved in the system.