How to Troubleshoot Credit Synchronization Issues Between Devices in Hypernatural
When using Hypernatural on multiple devices, such as a phone and a computer, your credits should automatically sync. However, if you notice discrepancies in your credit balance, follow these steps to resolve the issue:
1. Verify Matching Account Credentials
Ensure that you are logging into the same Hypernatural account on both devices. Discrepancies in email addresses or login methods may cause a mismatch. Here are common scenarios to check:
Confirm that you are using the exact same email address and login credentials on both devices. For example, double-check for minor differences such as "johndoe2025@gmail.com" versus "johndoe25@gmail.com."
If your Hypernatural account is linked to a team, ensure that the team names are spelled or formatted consistently, e.g., "John Doe's Team" compared to "john-does-team."
2. Address Login Discrepancies on Apple Devices
If you used “Sign in with Apple” on one device, your account might be linked to an Apple private relay email. Follow these steps to confirm and align your login information across devices:
Check the private relay email created for Hypernatural on your iPhone: - Navigate to Settings → [Your Name] → iCloud → Hide My Email → Look for Hypernatural, OR - Go to Settings → [Your Name] → Password & Security → Sign in with Apple → Hypernatural to find the email (ending with @privaterelay.appleid.com).
Sign out of the Hypernatural app on both devices.
Sign back in on both devices using either the relay email or your main email address.
3. General Troubleshooting Steps
Double-check that the app is updated to the latest version on both your phone and computer.
Verify your internet connection is working correctly on both devices.
If you are still unable to sync your credits, try clearing the app's cache or reinstalling the app on each device.
Summary
By ensuring that both devices use the same login credentials and resolving discrepancies such as mismatched email addresses or Apple private relay emails, you should be able to sync your credits across devices seamlessly. If problems persist, contact Hypernatural support for additional assistance.