From Contacts > Management, subscription-based organizations have access to call, text, and email individuals in their database directly. Keep track of your grassroots data and communication all in one place. Use of call/text/email is subject to standard i360 billing rates for calls and texts. Please contact your account manager for more information.
Tracking Activity
All correspondence can be tracked at an individual level or by filtering by 'Actions Taken' in Contacts Management. On individual profiles, you can see who spoke with an individual, when, and for how long.
From Actions Taken under 'Filter By', see all individuals who were called, texted, responded to a text, and received an email.
Using Call, Text, or Email
Please review our guides on each function to learn more:
Automatic Number Purchase
If you are using the call or text features in Contacts > Management, your account will automatically purchase a number based on user's primary cell phone area code when possible. This is designed so all calling and texting from your user account comes from a consistent source for the recipient and helps you stay on top of conversations. Calls to this number will also forward to the primary number in your account.
You are not taking on an additional fee for this feature. The email you receive is simply to notify you of the number.
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