Important Note for i360 Text:
As of July 5, 2023, customers must register to ensure successful text delivery. Failure to register may result in decreased deliverability. Standard messaging rates still apply. Find out more here. Get registered here..
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Text responses can be sent once a texting action has been created and an initial message has gone out. For more information on these steps, please review our guides on Creating a Texting Action and Sending Text Messages.
Send Responses Video
Send Responses
Once you have started collecting responses from an initial text action, they will appear in Field > Send Responses. You can respond back to any received messages from this page.
Responses Overview
Field > Send Text Responses provides an overview of replies to your texting action. You can view past texting history and respond as needed from this page.
Contact Details
Names of individuals who have messages for viewing will appear on the left sidebar.
Select a name to view past contact history, a summary of their data, and any assigned tags.
Response Options
To respond to an individual, a volunteer can choose to select a pre-written response with a tag or write a custom message in the text box.
Apply Tags
Volunteers will want to check applicable tags before hitting send. Available default tags include:
Mark as Read: This removes the message from the response page until another response comes in.
Wrong Number: Indicates that the number is incorrect in the database.
For Review: Holds the message for review by a user in the organization.
Do Not Text: Removes the individual from future text actions.
Opt In: Indicates that the user has consented to continue receiving messages.
Once a message has been typed and tags have been selected hit 'Submit' at the bottom of the screen.
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