If you believe you were double-charged, message us, and we'll fix your subscription! In your message, mention your billing email and specify which plan should remain and which should be canceled.
Here are the most probable reasons that could have led to it:
You saw a You're on a free plan banner and purchased another subscription with a new card, while the invoice for your previous plan was unpaid for various reasons. The system charged the missing payment once your card details were updated and your previous subscription was reactivated.
Payment collection for your subscription stopped due to insufficient funds, and you purchased another plan using a different payment method (card -> PayPal, or vice versa). Payment collection resumed at some point, and both providers continued charging simultaneously. To avoid this, please check if the sub is still active in your PayPal dashboard.
You signed in to your Icons8 account using the wrong email address and saw that you're on a free plan. This prompted you to buy a new subscription, and you later discovered double charges on your bank statement.
🎈 If you see a red banner telling you the last payment failed, please don't rush to buy a new subscription. Instead, check out this FAQ article to learn the best way to resolve the issue.
