Immersion gives you granular insights on the extent to which your experience or content connected with your audience. Did you place the branding in the right place? Did that quippy intro land with the audience?
You can also immediately identify how psychologically safe and ready to engage your participants were! Is your team feeling stressed and overworked? Did certain parts of an internal training module make new hires feel uncomfortable?
By utilizing the “Report Card”, “Second-by-Second”, and “Comparison” tabs of your experience, you unlock the door to optimization!
For quick access, select the section you want to jump to below:
Report Card Tab
The “Report Card” tab has all of the basic information on participants, time period, and the average immersion and safety scores for the experience. Within the “Report Card” tab, there are multiple sections:
Overall: This section provides general information about the experience, such as the number of participants, start/end date, average immersion and psychological safety of participants, industry norms, and your own average scores for experiences of a similar category.
Immersion: Higher immersion scores (designated by the icon with the squiggly line - yep, that's the official term for it!!!) indicate a deeper emotional connection, better absorption of content (meaning better recall), and a higher likelihood of people engaging in meaningful future behaviors related to the experience.
Safety: Higher safety scores (designated by the shield) signify greater comfort and confidence in the experience, more capacity to absorb information, and a higher likelihood of team success.
Agenda: If you created an agenda for your live experience, this section will break down each part of your experience that you labeled and provide average Immersion and psychological safety scores per labeled agenda section. See this article for more information on the agenda.
Highlights: It was the best of times, it was the worst of times...This section will provide you with up to 6 Best Moments and 6 Worst Moments with respect to immersion scores. Click through the tiles to see where these points occurred in the experience timeline so that you can optimize the experience or content based on your strengths and weaknesses!
Audience: This section shows the distribution of your audience across 5 score-based categories of immersion and safety. Quickly see what percent of your participants were captivated vs. tuned out, and what percent felt zen vs. unsafe. See the ranges for these categories below:
Immersion categories:
Captivated: 91-100
Absorbed: 66-90
Interested: 36-65
Indifferent: 11-35
Tuned Out: 1-10
Safety categories:
Zen: 86-100
Very Safe: 66-85
Safe: 36-65
Unsafe: 16-35
Very Unsafe 1-15
For more information and a visual on the Report Card tab, head to this article.
Second-by-Second Tab
The “Second-by-Second” tab has all the nitty-gritty details of the experience, with immersion and safety scores mapped along a time scale. This section is broken into two segments: Analysis Tips and Tool Tips.
Analysis Tips
Review immersion peaks and valleys: The Immersion platform automatically pinpoints significant peak immersion moments where the audience is deeply connected and their brains are tagging an experience as meaningful. These are designated with green dots at the bottom of the timeline.
Similarly, noteworthy valleys where participants are at risk of tuning out due to boredom, confusion, or a negative experience are designated by red dots. Each of these is clickable, and when a video is linked to the data, clicking takes the video to the exact spot linked to the key moment. Optimize experiences and content by eliminating valleys in immersion, and by extending peak moments!
Nerdy tip: The circles designating immersion peaks and valleys are placed at the point where the noteworthy shift begins, allowing you to easily pinpoint the drivers of high and low moments.
Use the segment map to guide your analysis: Beneath the circles designating key moments, you will see a number of color-coded segments horizontally distributed across the chart. These segments map out the overall pattern of immersion across the experience, making it easier to focus on broader periods of the experience that should be improved.
Switching between metrics: Only interested in immersion scores and not so much psychological safety? Or vice-versa? No problem! By clicking the blue “Immersion” text on the upper left-hand corner, you are presented with a drop-down where you can choose to see just immersion data, just safety data, or immersion and safety data together.
Review shifts in safety: Follow the steps in the previous bullet to see how the group's safety shifted over the duration of the experience. Because psychological safety is a slower-moving brain state, information is reported in 2-minute segments. We also require at least 2-minutes of data to output this measure; therefore, you will not see any data for experiences shorter than this, and no data is provided for the first 2 min segment of the experience.
Identifying low periods of safety helps you understand when participants may have felt uncomfortable sharing their thoughts, opinions, and questions. Low safety is also linked to an inability to absorb new information; therefore, it is useful to send follow-ups on any content shared during these periods.
Review data for individual participants: You can take a look at the data on both an individual level and group level. To analyze an individual’s immersion and safety data, click the toggle on the given participant ID on the left-hand side of the screen next to the graph. That participant’s data should appear in a separate graph below “All Participants”. Each participant is assigned to an anonymous alpha-numeric ID (looks like gibberish!).
Review data for segments of participants: If you tagged demographics in the Participant tab, you can toggle those tags on / off in the left panel of the Second-by-Second tab to see how immersion and safety patterns differ for specific sets of people compared to each other or the group as a whole. Wanna know if your content will land better with Harry Potter die-hards vs. Star Wars nuts? Go for it!!
Nerdy tip: For easier group comparison, toggle off the All Participants switch!
Watch video playback with the data: If you are measuring pre-recorded content or if you linked a video / audio file to the experience, you can play the video and watch the scores change to the corresponding moments in the video! A playback view of how your audience's brains are reacting to the drama on the screen?! Yep, we think it's pretty rad too!
Tool Tips
Editing the agenda: If you are measuring a live experience, you may have created an agenda to mark specific time points while creating the experience. On the Second-by-Second tab, you can edit the agenda by clicking the agenda icon on each agenda item below the graph. Once you click the icon, you will have the chance to edit the text and change the time interval. Use the blue tabs on either side of the agenda item to shorten or lengthen the time period. Once you are done editing, click the green checkmark on top of the box! Donezo! For more information on the agenda feature, head to this article.
Adding notes: Notes are handy to write down any interesting details of the experience at specific time points. Click the pen icon on the top right of your screen and then click at the point below the chart where you would like to place your note. You can edit the label by clicking on the pen icon at the top of the note or move it around by dragging the note with your mouse. For more information on notes, head to this article.
Clipping segments: By clicking the scissor icon in the upper right-hand corner, you can create clips of specific time periods for closer review or comparison to other clips. Clipping creates a new experience that is connected to the original experience; however, the metrics are recalculated for the new duration of data.
With this information, you are now equipped to start making neuroscience-informed decisions! For more information and a visual on the Second-by-Second tab head to this article. Have confidence that the content and experiences you are creating will have the impact you deserve, brainiac!
Comparison Tab
The "Comparison" tab allows you to compare immersion and psychological safety scores across different clips or experiences in your account. Contrast experiences in a list view to easily identify the top performer, or check out the chronological chart view to watch immersion increase week after week once you introduce "movie minutes" to your team check-in.
Selecting experiences/clips to compare: You can select experiences or clips to compare immersion and safety scores by clicking on the ‘Comparison’ tab for an experience. Click the blue ‘Add Experiences’ button on the lower left-hand side to choose the experiences you want to compare. Select multiple at a time by clicking on the check box on the left-hand side of the experience list. To compare a clip that you’ve created previously, click the corresponding clip under the “Clips” column for the given experience. When you’ve finished choosing clips, click the blue “Compare” on the lower right of the screen.
Comparing data in list view: You can compare experiences and clips in two different views. The list icon on the top right takes you to the list view, where you can compare total immersion scores, safety scores, and breakdowns of how many people fell into different immersion categories for each experience. You can sort data by safety or immersion category, or even by level of immersion (for example, 'captivated' vs. 'indifferent') by clicking the respective headers. Lastly, you can compare all experiences to the industry norm score for this category of experience. The industry norm is populated based on the category you selected during experience setup.
Comparing data in graphical view: Alternatively, you can click the graph icon in the top right corner to view the data graphically. The screen will visualize the average immersion for each experience in order of the date of each experience. We also show the industry norm for this category of experience, so that you have an easy gauge for comparison.
For more information and visuals on the Comparison tab, head to this article.
If you have more questions, please contact your Customer Success representative directly or email us here: success@getimmersion.com