1. Log in to your admin panel.
2. Open the "Integrations" section in the sidebar menu.
4. In the window that opens, choose the Planning Center block and click the “Connect” button
5. Sign in to your Planning Center account in a pop-u window.
6. After authorization, a confirmation will appear in a pop-up window, which can then be closed.
7. The Planning Center block now displays the status Connected, which means that the integration is connected and active.
8. To check the field mapping settings and other integration parameters, click the Manage button.
Also, if necessary, you can freeze data synchronization at any time using the Pause button. Or remove this integration using the Delete button.
9. In the window that opens after clicking the Manage button you will see the settings of your Planning Center integration, including Fields Mapping.
On the left, select the relevant groups from Planning Center and the fields within them. On the right, choose the fields from PrayerWall/ImpactFactors CRM that correspond to them.
The fields that already exist in the CRM will be selected automatically
If there is no existing match for a field from Planning Center, simply click on "Matching field" on the right, and the corresponding custom field will be automatically added to the CRM.
When finished, click the Save button at the bottom to apply these settings.
10. In addition to syncing user accounts, Prayer Platform can also synchronize users’ prayer posts directly into their profiles in Planning Center as profile notes. This is an optional setting that gives pastors and ministry teams deeper visibility into prayer activity at the individual level.
How it works
If you want users’ prayer requests and posts to be saved in Planning Center, you can enable this option in the integration settings. Once enabled, you will be asked to:
• Turn on post synchronization for Planning Center.
• Select a Planning Center Notes Category where these posts should be stored.
Most churches create a dedicated notes category such as “Prayer Wall” or “Prayer Requests” in Planning Center to keep this information organized and easy to review.
What gets synced
After this setting is enabled:
• Every prayer request or post submitted by a user on the Prayer Platform is automatically added to that user’s profile in Planning Center.
• The post appears under the selected notes category, attached to the correct person record.
• This applies to both existing users and new users created through the Prayer Platform integration.
Why this is useful
This additional synchronization allows your team to:
• See prayer history directly inside each person’s Planning Center profile.
• Better understand spiritual needs and engagement over time.
• Equip pastors, prayer teams, and care teams with context when following up with individuals.
This feature is fully optional and can be enabled or disabled at any time from the integration settings.