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Supplier Portal (Supplier's View)

This guide covers the Supplier Portal – a dedicated area where suppliers can log in after being added by an organisation. The portal allows suppliers to manage their compliance documents, invoices, contacts, and services all in one place.

Sarah May avatar
Written by Sarah May
Updated this week

Tabs & Features

1. Dashboard

The home screen provides a quick snapshot of the supplier's current status. It displays three summary cards:

Card

Description

Pending Documents

Shows how many compliance documents still need to be uploaded

Approved Documents

Displays the count of documents that are currently approved

Pending Invoices

Shows invoices submitted but not yet processed

This allows suppliers to quickly identify any outstanding actions required.

2. Compliance Documents

The Compliance tab is where suppliers manage all their required documentation.

Features:

  • Document List – View all compliance documents with their current status

  • Upload Documents – Submit required documentation directly through the portal

  • Status Tracking – Each document shows:

    • Document Name – The type of document required

    • Uploaded Date – When the document was last uploaded

    • Expiry Date – When the document expires (if applicable)

    • Status – Whether the document is Required or Optional

    • Submission Status – Shows Submitted or Not Submitted

How to upload a document:

  1. Click the Upload button in the navigation bar

  2. Select the document type from the available options

  3. Upload your file

  4. The document will be marked as "Submitted" once uploaded

Documents can be clicked to view the uploaded file in a new tab.

3. Invoices

The Invoices tab allows suppliers to submit and track their invoices.

Features:

  • Invoice List – View all submitted invoices with key details

  • Submit New Invoice – Create and upload new invoices

  • Edit/Delete – Modify or remove existing invoices

  • Status Tracking – Each invoice displays:

    • Invoice Number – Unique identifier for the invoice

    • Invoice Date – Date the invoice was created

    • Due Date – Payment due date

    • Amount – Total invoice value

    • StatusPaid, Pending, or Overdue

Invoice Statuses:

Status

Description

Paid

Invoice has been processed and paid

Pending

Invoice is under review

Overdue

Invoice has passed its due date without payment

How to submit an invoice:

  1. Click Submit Invoice in the navigation bar

  2. Fill in the invoice details (invoice number, dates, amount, etc.)

  3. Attach the invoice file (if required)

  4. Click Save to submit

4. Services

The Services tab allows suppliers to list and manage the services they offer.

Features:

  • Service List – View all services with their details

  • Add Service – Create new service offerings

  • Edit/Delete – Modify or remove existing services

  • Service Details:

    • Service Name – Name of the service provided

    • Category – Service category classification

    • Hourly Rate – Cost per hour for the service

    • Minimum Service Hour – Minimum booking duration

    • StatusActive or Inactive

How to add a service:

  1. Click Add Service in the navigation bar

  2. Enter the service name and select a category

  3. Set the hourly rate and minimum service hours

  4. Set the status (Active/Inactive)

  5. Click Save to add the service

5. Contacts

The Contacts tab allows suppliers to manage their contact information for the organisation.

Features:

  • Contact List – View all registered contacts

  • Add Contact – Add new contact persons

  • Edit/Delete – Update or remove contact information

  • Contact Details:

    • Name – Contact person's full name

    • Title – Job title or role

    • Phone – Contact phone number

    • Email – Contact email address

How to add a contact:

  1. Click Add Contact in the navigation bar

  2. Enter the contact's name, title, phone, and email

  3. Click Save to add the contact

Summary

Tab

Purpose

Key Actions

Dashboard

Overview of pending items

View status at a glance

Compliance

Manage required documents

Upload, view, track status

Invoices

Submit and track invoices

Submit, edit, delete, view status

Services

List service offerings

Add, edit, delete services

Contacts

Manage contact persons

Add, edit, delete contacts

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