An If branch splits your workflow into two paths, yes and no, based on a condition. Contacts who match the condition follow the yes path; everyone else follows the no path.
Step 1: Open the If Branch tab
Click the + on any edge to open the action picker, then switch to the If Branch tab instead of Actions.
Available conditions
Filter | Only continues on the yes path if the contact... |
Has Bought a Product | Purchased one of the ticket types you select, for an event you choose. |
Is Head Booker | Is the head booker for an event you choose. |
Has Consent | Has active consent for a specific consent type |
Important: The event picker for the first two filters only shows options once you have a connected ticketing provider. If it's empty, connect a provider first; see the Ticketing Provider Integrations collection.
Step 2: Configure and add the condition
Configure the If Branch via the menu on the right. The condition node appears on the canvas with two outgoing edges labeled yes and no instead of the usual +; building a different path after each one.
Deleting an If node
Because an If node has two branches hanging off it, removing it removes everything downstream on both sides. Innercrowd warns you specifically about this:
Important: Removing an If condition removes every node in both its yes and no branches. This can't be undone; double-check before confirming.