Why Should I change my WhatsApp Templates?
When creating an account at Innercrowd, we automatically create general WhatsApp templates that communicate with your Ambassadors. You can personalize your messages by changing those WhatsApp templates.
What messages do we currently send?
Currently the system uses three default messages.
Welcome message
A message sent when an ambassador has been approved to the program.
{{1}} = Name
Rejected Message
A message sent when an ambassador has applied for the program but has been rejected.
{{1}} = Name
New Quest message
A message sent to the ambassador when a new Quest is created.
{{1}} = Name
{{2}} = Quest name
{{3}} = Points
How Can I change my WhatsApp Templates?
Go to your WhatsApp Manager via Facebook Business Account > Settings > WhatsApp Acccounts > WhatsApp Manager and select Message Templates.
Select a template you want to manage
Now you can edit the body text of the template.
Note: Only edit the body text. The variables indicated as. {{1}}, {{2}}, and {{3}} can be removed or placed elsewhere in the message.
It might be necessary to provide dummy variables before you can save the message templates. {{1}} = name, {{2}} = Quest name, and {{3}} = Points.
Save the edited message template
Message Template Guidelines and Approva;
Meta will evaluate your message template before you can send it. This might take up to 24 hours. Meta has strict Guidelines about messages that can be sent. Please see the Message Template Guidelines for more details.
What is my template is rejected?
If you template is rejected, please re-evaluate if it complies to the Meta message Template Guidelines. If so, you can appeal the rejection on the Message Templates Page.