If your payment was declined while trying to complete a transaction with Instant Nonprofit, don’t worry - this can happen for several reasons. Below are common causes and steps you can take to resolve the issue.
1. Common Reasons for Payment Declines
Bank or Card Issuer Declined the Payment
Your bank or credit card provider may have flagged the transaction as unusual, especially if:
The charge is larger than your usual spending habits
The purchase was attempted from a different location than usual
Your card has insufficient funds or has reached its limit
What to do:
Contact your bank or card issuer and ask if they blocked the transaction
Request that they approve future charges from Instant Nonprofit
Try the payment again after confirming with your bank
Security & Fraud Prevention by Your Payment Provider
Banks and payment networks have automated systems that may decline a charge if they suspect fraud, even if you have enough funds.
What to do:
Log in to your bank or card provider’s app to check for fraud alerts
If you see a flagged transaction, approve it and retry your payment
Sometimes, your institution might send you a text, email, or a phone call to verify
Expired, Incorrect, or Restricted Payment Method
Your card may be expired, or the details entered may not match the information your bank has on file.
What to do:
Double-check your card number, expiration date, CVV, and billing address
If using a prepaid or business card, confirm that it allows online payments
Try a different payment method
Payment Declined by Stripe (Our Payment Processor)
Stripe, the platform we use to process payments, may decline your payment for risk-related reasons, including:
High-risk fraud indicators
Payment method restrictions
What to do:
Ensure your billing information matches what your bank has on file
Try a different payment method
2. How to Fix a Declined Payment
Option 1: Try Again with the Same Payment Method
If your bank or card issuer confirmed there’s no issue, retry your payment.
Option 2: Use a Different Payment Method
Try a different debit or credit card
If available, use another supported payment method, such as Google Pay
Option 3: Contact Instant Nonprofit Support
If your payment continues to be declined after checking with your bank, reach out to us for assistance.
📧 Email: support@instantnonprofit.com
💬 Live Chat: (bottom right)
📲 Text or Call: 720-740-1360