In this article, you will learn:
How the Rise & Redo integration works
Important Note: This integration specifically supports Redo’s Returns Portal. Please note that other Redo products—such as email marketing and customer support tools, are not included or supported by this integration.
Once you integrate Rise with Redo, you'll be able to issue store credit refunds directly through Redo's returns portal when customers return items. The credit will be added to a customer’s wallet, along with any previously accumulated store credit.
Key benefits of the integration:
Improved customer experience: All store credit, whether from returns, refunds, or loyalty rewards, is stored in one single wallet code, making it easy for customers to track and redeem.
Simplified credit management: Manage all customer credit from a single dashboard with better visibility and control.
How to activate the integration
Please note: The installation needs to be initiated from your Redo dashboard.
1. In your Redo dashboard → Go to Settings → Returns & claims → Integrations → Search for Rise and click Setup.
2. Click Connect with Rise.ai. You will be redirected to log in to your Rise dashboard.
3. Click Agree & Install.
4. All set! Refresh your page and you'll see the Redo OAuth app show up as Connected in Redo.
And Integrated in Rise.
5. Navigate to your Redo Settings > Returns & Claims > Processing > Return Processing. Under Store credit type, select Rise.ai and click Save.
Please note: Once connected, there's no need to create a workflow or set up a custom trigger. Store credit is added directly to the customer wallet.
For any additional settings please see the guide in Redo: https://developers.redo.com/docs/integrations/returns/marketing-loyalty/rise-ai
How customers will be notified about their store credit
Customers will be notified about their store credit through the Store Credit Received email notification, which you can set up in Rise. This email type is also sent if a customer is rewarded through a workflow.
Rise.ai allows you to set up different templates for various types of workflows or events, ensuring each notification matches the intent, whether it's a standard return or a special bonus.
To learn more about customizing your Rise email notifications, click here.
Have more questions or any product feedback?
Feel free to contact us at info@rise.ai or in the chat box.