Users in the iPlato Toolbar are now able to send secure messages via NHS mail to NHS Services, healthcare professionals or clinicians. The feature is integrated with EMIS and SystmOne so all messages are saved to the patient record.
Accessing the iPlato Email Feature
The feature is accessible in the iPlato Toolbar by selecting the @ sign.
You will need to ensure you are on the patients open record in EMIS/SystmOne that you want to send the email about. Once select this patient's details will be visible.
Steps for sending your email:
To: You are able to send the message either to a user/organisation on your Address Book or by entering an email address.
Subject: This is automatically generated: First name Last Name, DOB, NHS Number. You are able to edit it completely.
Text: You can enter your message to send, there is no character limit
Attachments: By selecting the paperclip you are able to add up to 5 attachments from your clinical system or computer.
Save to patient record: This is switched on as default but if you would not like the message saved to record simply untick
Include Patient Care Summary: You are able to included a summary of the patients care record.
Once you are ready you would press Send Now to send the message immediately to the individual/organisation, it will also be saved into the patients record if this was ticked.
iPlato uses an NHSmail inbox which allows users to securely email domains that meet the NHS Secure Email Standard or domains that are otherwise deemed secure by NHSmail. For emails that don't meet the NHS Secure Email Standard iPlato cannot guarantee the email will be encrypted end-to-end .
Managing the Address Book
To add email addresses of individuals or organisations that you frequently send to you can manage this list on the Connect Platform (mygpconnect.com).
Head to Settings > Address Book (you will need to ensure you have High Level or All Access in order to make any changes).
The Address Book will contain contact details of individuals or organisations that have been added by members of your practice.
To add new users Select + New Contact - You then have the option to add an Individual or Organisation.
Fill in the requested data and press save. This email will now be searchable in the toolbar.
đ To help we have added a direct link from the toolbar to access the NHS Service Directory to support users in finding the correct most up to date contact details - https://servicefinder.nhs.uk/landingPage
FAQs
How do I send an urgent email?
We recommend adding the word URGENT to the start of your subject line.
What is the sender email address?
The email address displayed to the receiver is iplato.email@nhs.net, however all replies are sent your personal email address.
Can I create a signature for my email?
At present you are not able to create a signature but we are working on adding this feature.
Am I able to create templates?
At present you are not able to create templates for this NHS email feature but we are working on adding this feature.
If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing help@iplato.com.